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Lorraine Explains: Canadian EV owners report on charging infrastructure

A collaboration between Pollution Probe, a charitable organization focused on environmental issues, and the Mobility Futures Lab has yielded a comprehensive study on the state of electric vehicle (EV) charging infrastructure in Canada. The study, funded by Natural Resources Canada's Zero Emission Vehicle Awareness Initiative (ZEVAI), surveyed 1,500 EV owners across the country to gauge their real-world experiences and perceptions regarding charging infrastructure.


The research focused on four key areas:

  1. Charging behavior: Understanding how EV owners utilize charging facilities.

  2. Network coverage satisfaction: Assessing the extent to which charging networks meet users' needs.

  3. Network service satisfaction: Evaluating users' satisfaction with the reliability and quality of charging services.

  4. Payments and costs: Examining the financial aspects associated with using charging infrastructure.

Respondents were drawn from 11 provinces, with a significant portion (40%) residing in Ontario, followed by Quebec (26%), British Columbia (17%), and other provinces (17%). The majority of participants (71%) were over the age of 45, and more than half (56%) reported a household income exceeding $125,000. While the study was open to all zero-emission vehicles, the overwhelming majority of respondents (92%) owned battery electric vehicles (BEVs), with the remaining 8% owning plug-in hybrid electric vehicles (PHEVs). By delving into EV owners' perspectives and experiences, this study provides valuable insights into the current state of EV charging infrastructure in Canada. It aims to identify areas of improvement and inform efforts to enhance the accessibility, reliability, and convenience of charging facilities, crucial for promoting broader EV adoption nationwide.


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